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Our Store Policies

Things You Need to Know

We founded Tulsi Rose Tea with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!

Shipping and Delivery

At Tulsi Rose we will not make a profit on shipping costs.  The costs for shipping are calculated based on current day US Postal Service rates.  As discounts on these rates are received based on volumes the discounts will be shown in the rate charged to you.

Free Shipping is offered for all US orders greater than $75 and Alaska/Hawaii orders greater than $100

Orders received by 3pm will be processed the same day.

Orders received after 3pm will be processed the next business day.

Orders placed from affiliates/suppliers outside of the US can take up to 14 days for delivery.  

Please send any questions on shipping to Support@Tulsirosetea.com

Contact

Returns

We pride ourselves on 100% customer satisfaction.

At Tulsi Rose Tea customer satisfaction is our top priority. Please contact us with any questions or problems. You can reach us by emailing us at support@tulsirosetea.com.

If you received an incorrect or damaged item, please email us immediately so that we can correct the problem.  

We accept returns within 15 days of delivery. 

  • Please e-mail us photos of quality defects along with your order number so that we may determine if a return is required.

  • If you are unsatisfied with a tea you purchased.  We will issue a credit to your account.  Please contact us before returning the product if it has been opened.  

  • If you are returning a non-food product, it must be unused and in original packaging to be eligible for a refund. 

  • Please include a copy of your packing slip, order confirmation, or a note with your name, address, phone number, the order number, and reason for the return in the email.

 

Undeliverable Packages

If your package is returned to our company because the address was entered incorrectly or the package was unclaimed, we will gladly reship the package. There will be a $15 reshipment fee.

If the package is refused by the recipient there will be a $25.00 restocking fee subtracted from the refund amount.

Privacy at Tulsi Rose Tea

All about Information Security

We respect your privacy and will not sell your information to any third parties.

 

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

 

We will not send you any unsolicited emails for promotions unless you opt in by using the Subscribe button.  You can Opt Out at anytime by sending an email to Support@TulsiRoseTea.com with “STOP”.

 

We collect such Non-personal and Personal Information for the following purposes:

  • To provide and operate the Services;

  • To provide our Users with ongoing customer assistance and technical support;

  • To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  • To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;

  • To comply with any applicable laws and regulations.

 

Our company is hosted on the Wix.com platform. Wix.com provides us with an online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

 

If you don’t want us to process your data anymore, please contact us at support@tulsirosetea.com.

 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

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